Report a claim

× Information on the claims form

If you are experiencing issues with the Claims Form in your Online Portal, you can also use the alternative web form. Afterwards, you can send all invoices you may have to

Report your claim online

Log in to the online portal to submit your claim:

Report your claim

+3170 302 85 98 or

Reporting your claim

To get a reimbursement for (medical) costs you have made, you need to report a claim.

The easiest way to report your claim is through your Personal Portal. 

1. Log in to your portal.
If you don't have your login details anymore, send us an email.

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2. In your portal press the button ‘Claims’

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3. Next, hit the button ‘New Claim’.
Fill out the form to send in your claim, and make sure to upload the corresponding invoices.

4. Submit your claim.
Our Claims department will then assess your claim. We strive to process claims within five working days.

Your claim will be processed the quickest when you report it through your Personal Portal.

You can also report your claim using our online web form. Please note that it can take slightly longer to process your claim in this case.

Contact our claims department

Do you question if your claim is covered? Or would you like help with reporting your claim? Contact our claims department.

You can reach out to them during office hours on +3170 302 85 98 (option 1 in the menu) or by email via

Make sure to always mention your policy number when contacting us via email.



Do you require immediate assistance? Contact our emergency center Allianz Global Assistance.

You can reach them via +31(0)20 592 97 78 .

The emergency center can help you with finding a doctor urgently in case of an emergency or if you need to get home quickly. They can also provide payment guaranties to healthcare providers, or help overcome language barriers by providing interpreter services.